1. ABOUT NAREO VILLAS
Nareo Villas is a brand operated by NAREO d.o.o. for the public presentation, booking and management of the following villas:
Official contact details:
NAREO d.o.o. is the accommodation provider, booking operator, payment recipient, invoice issuer and responsible party for all villas presented under the Nareo Villas brand.
2. ACCEPTANCE OF THESE TERMS
By using the website, sending an inquiry, making a booking through Rentlio, paying for a booking, arriving at the villa or continuing the stay, the guest confirms that they have read, understood and accepted these Terms of Use and the House Rules.
If the guest does not agree with these Terms, the guest should not use the website or complete a booking.
3. WEBSITE INFORMATION
We make reasonable efforts to keep all information on the website accurate and up to date. However, villa descriptions, photographs, amenities, availability, prices and other information may change due to operational, seasonal, technical or maintenance-related reasons.
Photographs are for informational purposes. Certain decorative items, furniture, equipment, layout details or outdoor elements may differ at the time of arrival.
4. VILLA CAPACITY
Unless stated otherwise for a specific villa, the maximum capacity of each villa is:
The guest may not exceed the number of persons stated in the booking confirmation without prior written approval.
5. INQUIRIES AND BOOKINGS
Guests may send inquiries through the website, by e-mail or by using the booking link that redirects to Rentlio.
Clicking the booking link redirects the guest to Rentlio, where the guest can enter the required booking details and complete the booking process.
All villas may be managed under one Rentlio account owned or operated by NAREO d.o.o.
Submitting an inquiry does not create a confirmed booking.
A booking is confirmed only when:
The guest is responsible for providing accurate and complete booking information.
6. PAYMENT METHODS
Payments may be made by:
Bank transfer details:
Card payments are processed by the payment provider. NAREO d.o.o. does not store full card numbers, card verification codes or other sensitive card data in the WordPress system of the website.
7. PAYMENT SCHEDULE
The guest pays 40% of the total reservation amount at the time of booking.
The remaining 60% of the total reservation amount must be paid no later than 30 days before arrival.
If the booking is made less than 30 days before arrival, the full amount may be required immediately, unless agreed otherwise in writing.
If the remaining amount is not paid on time, NAREO d.o.o. may cancel the reservation and retain amounts already paid, unless agreed otherwise in writing or required otherwise by mandatory law.
8. INVOICES
The invoice is issued by NAREO d.o.o.
The invoice may refer to the Nareo Villas brand and the name of the villa booked by the guest.
Example invoice display:
Nareo Villas
[Villa name]
NAREO d.o.o.
OIB: 54807795060
Marinići 16, 51216 Marinići, Croatia
[email protected]
9. CANCELLATION POLICY
The guest may cancel the reservation free of charge 30 days or more before the scheduled arrival date.
If the guest cancels less than 30 days before the scheduled arrival date, the guest will be charged 100% of the total reservation amount.
If the guest does not arrive and does not cancel the reservation in time, the booking is treated as a no-show and the guest will be charged 100% of the total reservation amount.
If the full amount has not yet been paid at the time when the guest becomes liable for 100% of the reservation amount, the guest remains obliged to pay the outstanding balance.
10. REFUNDS
If the guest is entitled to a refund under these Terms, the refund is made by the same payment method where technically possible, or by bank transfer if needed.
The refund is handled by NAREO d.o.o.
Bank fees, transfer fees or administrative costs may be deducted from the refund if such costs apply and if allowed by applicable law.
11. SHORTENED STAY
If the guest arrives later, leaves earlier or does not use the full booked period, the guest is not entitled to a refund for unused nights.
12. FORCE MAJEURE
In the event of force majeure or extraordinary circumstances beyond reasonable control, including natural disasters, severe weather, serious safety circumstances, travel disruption, government restrictions or other events outside the control of NAREO d.o.o., refunds are not automatic unless mandatory law requires otherwise or NAREO d.o.o. approves an exception in writing.
13. SECURITY DEPOSIT
A security deposit of EUR 1,000 is required for each villa.
The security deposit is paid in cash at check-in, unless another method is agreed in writing.
The security deposit is returned after check-out and inspection of the villa, provided that no damage, breach of House Rules or additional cost is identified.
The security deposit may be retained in whole or in part for:
If the damage or cost exceeds the security deposit amount, the guest remains responsible for paying the difference.
14. GUEST OBLIGATIONS
The guest must:
15. HOUSE RULES
The House Rules form an integral part of the stay conditions.
Serious or repeated breach of the House Rules may result in:
16. COMPLAINTS
Guests may submit written complaints by e-mail or by post:
NAREO d.o.o. will respond to written complaints within 15 days of receiving the complaint.
17. THIRD-PARTY SERVICES
The website may contain links or integrations from third-party services, including Rentlio, Worldline, CookieYes, Google Maps, YouTube, Google services, Meta services and other technical or marketing providers.
Third-party services are subject to their own terms, privacy policies and technical rules.
18. INTELLECTUAL PROPERTY
All website content, including text, photographs, graphics, logos, design, layout and other materials, is protected by intellectual property rights.
No content may be copied, reproduced, distributed, modified, published or used for commercial purposes without prior written approval.
19. LIMITATION OF LIABILITY
NAREO d.o.o. is not liable for damage caused by:
Nothing in these Terms excludes liability that cannot be excluded under mandatory law.
20. CHANGES TO THESE TERMS
These Terms may be updated from time to time.
The updated version applies from the date of publication on the website, unless stated otherwise.
21. GOVERNING LAW
These Terms are governed by the laws of the Republic of Croatia, unless mandatory consumer protection rules provide otherwise.
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