1. GENERAL RULES
These House Rules apply to all villas presented under the Nareo Villas brand:
The same House Rules apply to all villas unless a specific written exception is provided for a particular villa.
The guest must use the villa carefully, responsibly and in accordance with its intended purpose.
The guest is responsible for their own conduct and for the conduct of all accompanying persons, children and visitors.
The guest must respect these House Rules, neighbours, local regulations and instructions provided by NAREO d.o.o., the host or authorised persons.
2. VILLA CAPACITY
The maximum number of guests per villa is 10.
The maximum number of adults per villa is 10.
The maximum number of children per villa is 9.
Only persons listed in the booking may stay in the villa. Additional persons are not allowed without prior approval.
The minimum age of the person making the booking is 18 years.
3. CHECK-IN AND CHECK-OUT
Check-in is by personal handover.
The guest must inform Nareo Villas of the expected arrival time before arrival.
Check-out is between 08:00 and 10:00.
Early check-in is possible only with prior approval.
Late check-out is possible only with prior approval.
Before departure, the guest must:
4. KEYS AND ACCESS
The guest is responsible for all keys, cards, remotes and access devices received during the stay.
Loss of keys, cards, remotes or access devices may be charged to the guest.
5. SECURITY DEPOSIT
A security deposit of EUR 1,000 is required.
The security deposit is paid in cash at check-in, unless another method is agreed in writing.
The security deposit is returned after check-out and inspection of the villa, provided that no damage, breach of House Rules or additional cost is identified.
The security deposit may be retained in whole or in part for:
If the damage or cost exceeds the security deposit amount, the guest must pay the difference.
6. DAMAGE AND DEFECTS
The guest must report any existing damage, defects or issues immediately after arrival.
If the guest does not report existing damage in a reasonable time after arrival, the villa may be considered to have been received in proper condition.
All damage, defects or problems during the stay must be reported without delay to:
7. PETS
Pets are not allowed.
If a guest brings a pet without approval, this may be treated as a breach of the House Rules and may result in additional cleaning charges, damage charges, withholding of the security deposit or termination of the stay.
8. SMOKING
Smoking inside the villa is not allowed.
Smoking is allowed only in outdoor areas where it does not create a fire risk, damage or disturbance.
If the guest smokes inside the villa, additional cleaning, odour removal or damage may be charged.
9. PARTIES, EVENTS AND QUIET HOURS
Parties, events, celebrations, bachelor parties and bachelorette parties are not allowed without prior written approval.
Quiet hours are from 22:00 to 08:00.
During quiet hours, loud music, shouting, noise or behaviour that disturbs neighbours is not allowed.
In case of breach of noise rules, the following measures may apply:
10. VISITORS
Visitors who are not listed in the booking are not allowed without prior notice and approval.
Nareo Villas may refuse additional persons if the capacity would be exceeded, safety would be affected or House Rules would be breached.
The guest is responsible for the conduct of all approved visitors.
11. CHILDREN
Children must be supervised by adults at all times.
Children may not use the pool, jacuzzi, sauna, barbecue, stairs, terraces or other potentially risky facilities without adult supervision.
12. POOL
All villas have a pool.
The pool may be heated. Pool heating is included if available and does not create an additional charge unless stated otherwise.
Use of the pool is at the guest’s own risk.
Children may use the pool only under adult supervision.
Glass objects are not allowed around the pool.
The guest must not touch pool equipment, pumps, heating systems or technical installations.
Pool use must be consistent with quiet hours and must not disturb neighbours.
13. JACUZZI, SAUNA AND WELLNESS FACILITIES
If the villa has a jacuzzi, sauna or other wellness facilities, the guest uses them at their own risk and according to the instructions provided.
Children may use wellness facilities only under adult supervision and only when safe for their age.
The guest must not use wellness facilities in a way that may cause damage, injury or malfunction.
14. BARBECUE AND OPEN FLAME
If the villa has a barbecue, the guest must use it carefully and responsibly.
The barbecue must not be left unattended.
After use, the guest must clean the barbecue according to the instructions and ensure that there is no fire risk.
Candles, open flame or other flammable items are not allowed inside the villa.
15. PARKING AND VEHICLES
Each villa has 2 to 3 parking spaces.
Parking is included in the stay and is used at the guest’s own risk.
Charging electric vehicles is allowed if technically possible and if used responsibly.
No additional fee is charged for electric vehicle charging unless stated otherwise.
16. WASTE
Waste bins are available next to the villas.
The guest must dispose of waste according to the instructions and local rules.
The guest is not required to remove all waste before departure unless specific instructions are provided, but the villa must be left in a reasonably clean and orderly condition.
17. FURNITURE AND EQUIPMENT
The guest must not move furniture or equipment without approval.
The guest must not remove indoor furniture, towels, linen or equipment from the villa unless such items are intended for outdoor use.
Devices, appliances and installations must be used according to their purpose and instructions.
18. AIR CONDITIONING, HEATING, WATER AND ELECTRICITY
The guest must use air conditioning, heating, water and electricity reasonably.
When leaving the villa, the guest must turn off air conditioning, heating and electrical devices and close windows and doors.
Irresponsible use that causes damage or unusually high costs may be charged to the guest.
19. CLEANING AND MAINTENANCE
Final cleaning is included in the price unless stated otherwise.
Additional cleaning may be charged if the villa is left in an unacceptable condition.
Cleaning during the stay is available for an additional charge.
Linen change during the stay is available for an additional charge.
20. ENTRY FOR MAINTENANCE
NAREO d.o.o., staff or authorised service providers may enter outdoor or technical areas of the property for pool, garden or technical maintenance.
Entry into interior areas during the guest’s stay is carried out with prior notice, except in urgent cases, safety situations or where necessary to prevent greater damage.
The guest must allow access for necessary maintenance of the pool, garden and technical systems.
21. SAFETY
The guest is responsible for locking the villa and keeping personal belongings safe.
NAREO d.o.o. is not responsible for loss of the guest’s personal belongings, except where mandatory law provides otherwise.
The emergency number in Croatia is 112.
For issues, faults or urgent matters related to the stay, the guest may contact:
22. PROHIBITED ACTIVITIES
The following are not allowed in the villa or on the property:
23. SERIOUS BREACH OF HOUSE RULES
Serious or repeated breach of the House Rules may result in termination of the stay without refund.
NAREO d.o.o. may retain the security deposit or charge additional costs caused by the breach.
24. ACCEPTANCE OF HOUSE RULES
By making a booking, paying for the booking, arriving at the villa or continuing the stay, the guest confirms that they have read, understood and accepted these House Rules.
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